Refund policy

Return & Refund Policy

Intimate Products

Due to the intimate nature of many of our products, all intimate items are final sale once opened or used. This policy is in place to protect the health and safety of our customers.

Unopened & Unused Items

If an item is unused, unopened, and in its original packaging, it may be eligible for return within 14 days of delivery. To initiate a return request, please contact us before sending anything back.

Approved returns must be received in new, resalable condition. Original shipping costs are non-refundable.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery. We may request photos or additional details to help process your request.

If a defect is confirmed, we will work with you to provide a replacement or refund, depending on the manufacturer’s policies and item availability.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used intimate products
• Items marked final sale
• Gift cards

Refund Processing

Approved refunds will be issued to the original payment method once the return is received and inspected. Please allow several business days for the refund to appear on your statement.

How to Start a Return

To request a return or report an issue, please contact us through our Contact page with your order number and a brief description of the concern.